Public Work Department (PWD) Kuala Lumpur - Malaysia
ORCID: https://orcid.org/0000-0002-2582-8029
Change Management and Performance Division Policy and Corporate Management Branch, Public Work Department (PWD) Kuala Lumpur
Strengthening The Management of Funeral Expenses System: Towards Digitalization and Sustainable Outcomes
Zarabizan Zakaria
Nor Hazlina Abdullah
Public Work Department (PWD) Kuala Lumpur - Malaysia
Change Management and Performance Division Policy and Corporate Management Branch, Public Work Department (PWD) Kuala Lumpur
(*) Corresponding Author
DOI : 10.32678/ijei.v14i1.384
The study was conducted to identify current effectiveness of funeral expenses (khairat kematian) management system in Muslim community. Findings from the survey could lead to the development of a system that can provide excellent services and effective solutions to the funeral expenses management system in the Muslim community. A concise description of the common issues that need to be addressed has been detailed out using Ishikawa Fishbone Diagram. A survey using Google Form was chosen as a method of data collection. 60 respondents comprising various ages and states in Malaysia were involved in the survey. Ishikawa Fishbone Analysis tool was used to identify the causes that contribute to ineffectiveness of the funeral expenses management system. The outcomes of the responses obtained from the survey were analyzed using SWOT Analysis. There were several strategies and action plans suggested at the end of this project paper. These studies and outcomes will trigger macro and micro impacts in context of more effective communication network through an integrated mobile application system. In a nutshell, the proposed e-khidmat system is expected to be an effective solution to the funeral expenses management system.
Keywords : Funeral Expenses; Khairat Kematian; Management
- Adelman, M., & Lemos, R. (2021). Managing for learning: Measuring and strengthening education management in Latin America and the Caribbean. World Bank Publications.
- Amirul Afif Muhamat. (2014). Transforming the khairat kematian (mutual benevolent association) to mini cooperative. DimensiKoop, 25–28. https://www.researchgate.net/publication/317229709_Transforming_the_khairat_kematian_mutual_benevolent_association_to_ mini_cooperative;
- Anderies, J. M., Walker, B. H., & Kinzig, A. P. (2006). Fifteen weddings and a funeral: case studies and resilience-based management. Ecology and society, 11(1).
- Bose, T. K. (2012). Application of fishbone analysis for evaluating supply chain and business process-a case study on the St James Hospital. International Journal of Managing Value and Supply Chains (IJMVSC), 3(2), 17-24.
- Braig, S., Gebre, B., & Sellgren, A. (2011). Strengthening risk management in the US public sector. McKinsey & Company, 28, 1-10.
- Cheng, C. X., Qi, Y. M., & Zhang, H. (2018, November). Research on the Value Application of Fishbone Diagram Analysis in the Management and Control of Wound Infection in Operating Room. In Proceedings of the 2018 3rd International Conference on Life Sciences, Medicine and Health, Chongqing, China (pp. 8-11).
- He, Z., Wang, Y., Hu, D., & Wang, Y. (2021, March). Traditional funeral culture and modern green ecological funeral construction. In IOP Conference Series: Earth and Environmental Science (Vol. 692, No. 4, p. 042082). IOP Publishing.
- Hickey, F. R. (2006). Traditional marine resource management in Vanuatu: Acknowledging, supporting and strengthening indigenous management systems.
- Katan, M., Miza, N., & Nasrijal, H. (2020). Islamic Bereavement Care Services Social Enterprise Model. International Journal of Academic Research in Business and Social Sciences, 10(13), 1–10. https://doi.org/10.6007/IJARBSS/v10-i13/6883;
- Laszlo, C. (2019). Strengthening humanistic management. Humanistic Management Journal, 4(1), 85-94.
- Li, S. S., & Lee, L. C. (2011). Using fishbone analysis to improve the quality of proposals for science and technology programs. Research Evaluation, 20(4), 275-282.
- Mohd, F. M. (2015). Siri fiqh Islam mudah: Pengurusan jenazah.
- Nikmehr, B., Hosseini, M. R., Martek, I., Zavadskas, E. K., & Antucheviciene, J. (2021). Digitalization as a strategic means of achieving sustainable efficiencies in construction management: A critical review. Sustainability, 13(9), 5040.
- Pathak, S. (1981). Social Welfare: An Evolutionary and Developmental Perspective.New Delhi: Macmillan India Limited;
- Pathmanathan R. Nalasamy, s. h. (2013). Hak Kanak-kanak Dalam Jagaan Institusi Awam.Kuala Lumpur: Universiti Malaya;
- Phillips, J., & Simmonds, L. (2013). Using fishbone analysis to investigate problems. Nursing Times, 109(15), 18-20.
- Sacco, P., Gargano, E. R., & Cornella, A. (2021, September). Sustainable digitalization: A systematic literature review to identify how to make digitalization more sustainable. In Creative Solutions for a Sustainable Development: 21st International TRIZ Future Conference, TFC 2021, Bolzano, Italy, September 22–24, 2021, Proceedings (pp. 14-29). Cham: Springer International Publishing.
- Zaff, Jonathan & Boyd, Michelle & Li, Yibing & Lerner, Jacqueline & Lerner, Richard. (2010). Active and Engaged Citizenship: Multi-group and Longitudinal Factorial Analysis of an Integrated Construct of Civic Engagement. Journal of Youth and Adolescence. 39. 736-50. 10.1007/s10964- 010-9541-6.
